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Sony says PSN back in the coming days offers ID theft insurance

first_imgIn a letter posted to the official Sony PlayStation blog last night, Sony CEO Sir Howard Stringer acknowledged that this has been a trying and frustrating time for Sony customers and promised that the company is doing everything it can to get online services back up and running.Stringer noted that Sony has suffered two major blows in recent months: first the devastating earthquake and tsunami in Japan, and now a criminal attack against its players and its security. The letter reaffirms that the company is working hard to recover from them both. He also answered questions about why Sony hasn’t been more forthcoming with communication to its customers, citing that computer forensics is a “complex, time-consuming process,” and that the attackers had covered their tracks well.Perhaps most importantly, Stringer said that “in the coming days, we will restore service to the networks,” indicating that both PSN and SOE will return to service within days, not weeks. Also, he said that Sony has no confirmed evidence that credit card or personal information retrieved from the attack has been misused.Even so, Sony will offer AllClear ID Plus, an identity theft insurance policy, for one year to each PSN customer. Debix, the company that provides AllClear services, put together the plan for Sony, and the features straddle the line between their traditional AllClear ID Free and AllClear ID Pro plans. The policy will include monitoring and surveillance of credit and personal information with alerts to customers and law enforcement if any data is found on trading sites or misused, and an insurance policy of up to $1 million in financial relief if someone’s identity is stolen as a result of the breach.Whether or not this, combined with Sony’s “Welcome Back” package, will be enough to restore gamers’ faith and keep them from heading for the exits remains to be seen. Still, it’s clear that we’ll see PSN return to service little by little over the coming days: that is unless this weekend’s proposed third strike against Sony takes place.Read more at the PlayStation Blog and Slashdotlast_img read more